Política de privacidad

Last updated: November 23, 2025

SOMBRA (“we”, “our”, “us”) operates this website and online store to offer handcrafted jewellery and related products (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our site.

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Who We Are

This store is operated by SOMBRA, owned and managed by an individual entrepreneur (ENI) based in Portugal.

For any privacy-related questions, you can contact us at contact@sombrajewellery.com

We act as the data controller under the General Data Protection Regulation (GDPR).

2. Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number (if provided)
  • Payment details (processed securely by third-party providers – we do not store full card numbers)

Automatically collected information:

  • IP address
  • Browser type and device information
  • Pages viewed, time spent, navigation behaviour
  • Referring website

This information is collected via cookies and similar technologies, including Google Analytics and Meta (Facebook/Instagram) Pixel.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send transactional emails (order confirmations, shipping updates)
  • Improve the performance and security of our website
  • Send marketing emails (if you subscribe)
  • Show you relevant ads on platforms like Instagram and Facebook
  • Understand how visitors use our website via Google Analytics

4. Sharing Your Information

We only share your data when necessary, including with:

  • Shopify (our e-commerce platform)
  • Payment providers (e.g., Stripe, PayPal)
  • Shipping partners
  • Email marketing services provided by Shopify
  • Advertising partners (Meta/Instagram and Google)

These third parties are required to protect your data and use it only for agreed purposes.

We do not sell your personal data.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep the website functional
  • Understand visitor behaviour (Google Analytics)
  • Deliver targeted advertising (Meta Pixel for Instagram/Facebook Ads)

You can manage or disable cookies through your browser settings.

6. Email Marketing

If you subscribe to our newsletter, we may send you promotional emails.
You can unsubscribe at any time by clicking the unsubscribe link in any email.

7. Your Rights (EU / GDPR)

If you are located in the European Union, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact contact@sombrajewellery.com

8. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

9. International Data Transfers

Because we use Shopify and third-party tools, your information may be processed outside the EU.
When this happens, we rely on legal safeguards such as Standard Contractual Clauses approved by the European Commission.

10. Children’s Information

Our Services are not intended for children under 16, and we do not knowingly collect personal data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a new “Last updated” date.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, contact us at contact@sombrajewellery.com

SOMBRA acts as the data controller for your personal data under applicable data protection laws.