FAQ
Shipping
How long does shipping take?
We ship orders within 1–3 business days. Delivery within Portugal usually takes 2–5 business days. International orders may take 7–15 business days, depending on the destination.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout.
Can I track my order?
Absolutely. Once your order is shipped, you will receive an email with a tracking link.
How much does shipping cost?
Shipping fees depend on your location and order weight. You can view the exact cost at checkout. We offer free shipping on orders above €60.
Returns & Exchanges
Can I return or exchange my order?
Yes. If you’re not satisfied, you can return or exchange your item within 14 days of receiving it. Items must be unused and in original condition.
How do I start a return?
Email us at orders@sombrajewellery.com with your order number and reason for return. We’ll guide you through the process.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Products & Materials
What materials do you use?
Our jewelry is crafted from high-quality 316L stainless steel and genuine 925 sterling silver - both known for durability, shine, and hypoallergenic properties.
Are your pieces hypoallergenic?
Yes. Both 316L stainless steel and 925 silver are safe for most skin types and suitable for daily wear.
Will the jewelry tarnish or change color?
Stainless steel 316L is highly resistant to tarnishing and corrosion. 925 silver may develop a natural patina over time, which can be easily polished back to its shine.
How should I care for my jewelry?
Avoid harsh chemicals, perfumes, and prolonged exposure to water. Store your pieces in a dry place. Clean gently with a soft cloth to maintain their shine.
Can I shower or swim with my jewelry?
Stainless steel is water-resistant and safe to wear in the shower, but we recommend removing silver pieces before contact with water to preserve their finish.
Orders & Payments
Which payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to assist.